It's an exciting time at Comm100! Already experiencing rapid year-over-year growth, we're seeking a highly motivated, results-driven individual to be our Director of Engineering.

 

Comm100 is a leading provider of customer engagement solutions serving highly regulated industries such as Banking & Finance, Insurance, Government, Education, and Health & Wellness. Established in 2009, we help more than 10,000 companies worldwide close the gap between their customers’ questions and answers. We’re proud to count HomeTrust Bank, Nationwide Insurance, State of Texas, Stanford University, Canadian Blood Services, IBM, Fitbit, and Nintendo as customers. Grounded in our customer-first values, we believe that good customer communication is the lifeblood of every successful business. 

 

Comm100 offers a supportive place to work with strong team cohesion geared for mutual growth. Team members not only will have opportunities to challenge, learn and develop their skillsets, but also to build long and fruitful relationships with fellow Hundos. 

 

•        Act as the product owner to lead the Bot product strategy and AI technology vision coordinating with business stakeholders, customers, and the team.

•        Improve Bot product, enhance AI capabilities, facilitate customer onboarding, and optimize the overall customer experience to boost the business growth of Bot product.

•        Manage the cross-regional product development team with diverse roles, such as Product Manager, Engineering manager, AI Algorithm engineer, Software Engineer, QA Engineer, etc.

•        Lead engineering planning to achieve business goals by identifying and prioritizing development initiatives, timetables, implementation, and deployment of product.

•        Keep abreast of the latest developments in Natural Language Processing, Machine Learning, and Large Language Models. Evaluate and integrate new methodologies and technologies that can provide a competitive edge to the company’s AI offerings.

•        Communicate and collaborate closely with public infrastructure teams to comply with and implement architectural design and technical frameworks, product development processes, quality assurance guidelines, etc.

•        Manage team members, participate in formulating and improving work processes, improve teamwork efficiency, and conduct team building, motivation, and team stability.

•        Carry forward corporate culture and strengthen communication and coordination between product line teams and business teams.

 

•        Bachelor’s degree or above in Computer Science or Software Engineering from top engineering institutions.

•        Min. 10 years of software development experience with at least 5 years of experience managing software development team including positions, such as engineering manager, product manager, software engineer, QA engineer.

•        Proficient with common algorithms such as Natural Language Processing, Machine Learning, and Pattern Recognition.

•        Familiar with artificial intelligence platforms, intent recognition, multi-round conversation, knowledge graph and other related areas.

•        Experience with Large Language Models (LLM) is highly valued.

•        Possess excellent business requirements analysis, roadmap definition and product management skills.

•        Excellent project management, such as requirements analysis, system analysis, project planning, schedule management, risk control.

•        Master object-oriented analysis and design skills and have in-depth understanding of web application technology stacks.

•        Good understanding of distributed systems, microservices, messaging systems and related architectural patterns.

•        Excellent leadership skills and communication skills.