Account Manager

hybrid
510 Seymour Street 510, Vancouver, British Columbia, Canada, V6B 1V5
full-time . December 12, 2024

Description

Apply Now: Account Manager

Are you an experienced AM with a CS background? Join Comm100 as our Account Manager!

It's an exciting time at Comm100! Already experiencing rapid year-over-year growth, we're seeking a highly motivated, results-driven individual to be our Account Manager.

Who We Are

Comm100 is an award-winning digital customer engagement platform, enabling organizations to better engage, convert and support their customers online. Established in 2009, Comm100 serves over 10,000 clients globally including HP, Rackspace, Government of Canada, Google, Stanford University, and many more. We believe that our work is never done as long as there are customers in a queue. We don’t sleep until we find the smartest, most efficient way to communicate, answer questions, and solve problems.

What We Believe

At Comm100, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who will appreciate a performance-driven work environment, rooted in creativity, personal development, integrity and open communication. We work hard but always make time for fun.

What We Offer

Competitive compensation
Comprehensive benefits package
Flexible working environment and office hours
Quarterly fun and interactive team-building events
Opportunities for professional learning, growth, and career advancement

About the Role

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customers’ success. This role is well-suited to someone who excels at working cross-functionally, both within Comm100 and with varied customer stakeholders. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge?

As Comm100 continues to grow and expand our business upmarket, we need an Account Manager to champion our largest customers' needs and voices. Comm100’s key mid-market to enterprise customers has global organizations distributed talent teams, and complex requirements.

As an Account Manager (AM), you will own the customer and be responsible for driving new business in our existing customer base. It is the job of the AM to ensure that those who could potentially use Comm100, are using Comm100 - this might include introducing Comm100 to their other business units or territories. In tandem, it is the AM’s responsibility to build Comm100’s footprint by introducing them to new product add-ons. The AM will need to reach out directly to the customer and build new relationships outside of our product champions to create consensus and drive new opportunities to use Comm100. This is a quota-carrying role, albeit in our post-sales organization rather than our pre-sales organization. The Account Manager will be reporting to the Vice President of Global Customer Success and works closely with our Enterprise Account Manager.

Key Responsibilities

Generate revenue by selling, managing, salvaging, and developing existing client relationships
Uncover upsell opportunities within different business units, additional seats, or new products
Navigating complex renewals & upsells through Sales cycles
Craft churn mitigation, renewal and upsell sales strategies
Build and execute account plans (renewals & expansion)
Collaborate with other members of your team, primarily the Customer Success Team
Understand customer goals and challenges to establish Comm100’s product as the best solution available
Research prospective customers and lead strategic expansion into select mid to high-value accounts
Perform quarterly business reviews with mid-market to enterprise clients
Meet and exceed monthly, quarterly, and annual quota
Live in Salesforce.com for all lead management and sales forecasting
Interact with marketing and product teams on messaging and feature requests

Requirements

3+ years of experience in a quota-carrying role leading customer through B2B SaaS sales cycle, preferably in an Account Management capacity (or equivalent)
Experience selling to all management levels, including C level executives
Previous experience with Salesforce.com (A MUST)
Technical product demo experience and the ability to sell to a technical audience
Experience managing and closing complex sales-cycles using solution selling techniques
A proven and successful track record selling to enterprise and strategic companies
Effective time management, deal management, and problem-solving skills
Positive can-do attitude with demonstrated capacity to meet and exceed quota
Good technical acumen, knowledge of engineering culture, and the ability to relate to the customer
Related Bachelor’s degree or diploma
Currently resides in the Lower Mainland of Vancouver

Salary: $75,000 – 85,000 per year

Location: This position is a hybrid role working out of the downtown Vancouver office 2 days a week.

We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted. Applicants must be eligible to work in Canada.

Compensation

$75,000.00 - $85,000.00 per year

Know someone who would be a perfect fit? Let them know!